Tag Archives: hydro ottawa

Sunday morning outage cuts power to 5,000 customers

UPDATE: Back on as of 11.07am. Outage lasted about 40 minutes.

Power is out for homes and businesses in and around Stittsville including Fairwinds, Jackson Trails, Granite Ridge, Amberwood, Wyldewood, Forest Creek. Also parts of Arcadia and Glen Cairn in Kanata.

One resident on Amberway (near the Hazeldean and Johnwoods intersection) told us she heard a loud bang just before the power went out.

Here’s an update from Hydro Ottawa around 10.45am:

Hydro Ottawa is experiencing a power outage in the Maple Grove, Hazeldean, Iber, Abbott area.
The cause of the outage is: Equipment related.
Hydro Ottawa crews are: Determining options available to restore service to affected customers.
The estimated time of restoration is: Undetermined at this time.
5000 customers are affected.


New hydro line on Abbott designed to improve reliability

(ABOVE: Map showing upcoming Hydro Ottawa projects in Stittsville.)

At a public meeting last Thursday, officials from Hydro Ottawa provided an overview of new infrastructure designed to improve reliability in Stittsville.

The main project for this year is along Abbott Street, where crews will add a new line from Stittsville Main Street to Granite Ridge Drive.  Most of the line will be on overhead poles except for an underground section adjacent to Village Square Park. Continue reading


Section of Maple Grove closed on Saturday for more hydro pole relocation work

(via Hydro Ottawa)

In May, Hydro Ottawa began conducting a pole relocation project to improve the reliability of the electrical service in the Stittsville and Kanata West area. Pole relocation involves excavating and moving existing poles located on your street and/or in your backyard. Continue reading


Hydro Ottawa hosts open house about Abbott power lines June 23

(via Councillor Shad Qadri)

Over the next few months, Hydro Ottawa crews will be working in the Stittsville area making improvements and updating the area’s electrical distribution infrastructure. Plans include a new power line installed along the South side of Abbott Street, from Stittsville Main Street to Granite Ridge Drive. The goal is to increase the power supply capacity and improve reliability to Stittsville. Continue reading


VIDEO: How Hydro Ottawa moved 20 poles in a day along Maple Grove

(Editor’s note: Here are some photos, text and a video shared by Hydro Ottawa, with background on Saturday’s pole-moving project on Maple Grove. Hydro Ottawa is proactively moving the poles to accomodate future road widening, currently slated for after 2013 in the City’s transportation master plan.)

Twenty-five employees, six contracting staff, 20 poles, 12 hours, one Pole Claw, one day. These are the numbers required to successfully complete hydro pole relocation on Maple Grove Road on Saturday, May 14, due to a road widening project. Continue reading


Hydro poles to be replaced on Goulbourn and Norway

(via Councillor Shad Qadri)

Hydro Ottawa will be undertaking electrical service improvements in Stittsville starting next month. The project involves replacing aging hydro poles on Goulbourn Street (between Cypress Gardens and Elm Crescent) and Norway Spruce Street (between Elm Crescent and Bell Street). This project will improve the reliability of the electrical distribution system in the Stittsville area. Continue reading


NOTEBOOK: Stittsville population tops 31,000; Petitions for photo radar & hydro rates

GROWING LIKE A WEED: Councillor Shad Qadri told the Fairwinds Community Association last week that the city’s latest population estimates put our ward at 31,841 people in 2015, up by 857 (or 2.77%) over the previous year.

Overall, the city’s population grew by just under 1% to 960,756 residents. The fastest-growing wards were Somerset (4.19%), Gloucester-South Nepean (3.53%), and Barrhaven (2.78%). Continue reading


Hydro One line clearing work starts March 14

(via Councillor Shad Qadri)

Hydro One Forestry has informed my office that they will be performing important line clearing work through Stittsville. The work will consist of tree trimming, removal of dead, leaning or dangerous trees as well as those encroaching upon the line. Non-compatible brush beneath the line will be sprayed standing or cut and stump sprayed with Garlon RTU (PCP Registration # 29334) which is a federally and provincially approved herbicide. Continue reading


Proposed pipeline project would include 20 megawatt pumping station

Hydro One and Hydro Ottawa are planning extensive infrastructure upgrades to support the power requirements of the proposed Energy East pipeline, including 20 megawatts for a pumping station near Richmond.

“Initial plans to service this customer will require extensive infrastructure upgrades due to the proposed remote location of their station and the size of the load they require,” said Dan Seguin, a spokesperson with Hydro Ottawa.

He said it was too early to say how much those upgrades would cost, or who would pay for them. Continue reading


NO DEAL: Hydro Ottawa won’t be acquiring Hydro One customers

We’ve been waiting for a few months now to find out whether or not Hydro Ottawa could reach a deal with Hydro One to acquire about 45,000 customers who live in the Ottawa area.

A letter today from Hydro Ottawa’s president confirms that there’s no deal.

“Unlike previous efforts to acquire these customers, Hydro One staff were very open and transparent with their financial information and the modelling that underpinned their valuation,” wrote Bryce Conrad in an email to the mayor and councillors. “While the process and the final valuation remains covered by a confidential non-disclosure agreement, Hydro Ottawa is prepared to acknowledge that the valuation placed on these customers by Hydro One is both valid and defensible. Unfortunately, and with regret, we are unable to conclude a commercial agreement with Hydro One to acquire these 45,000 customers in the outlying areas of the City of Ottawa.”

“While we are disappointed with this outcome, I can assure the shareholder that every effort was made over the past 6 months to correct and remedy this historical mistake,” he wrote. The full letter is included below.

There are a few places in Stittsville (like in Fairwinds North and on Lloydalex) where one side of the street belongs to Hydro Ottawa, and the other side is in Hydro One  territory. In most cases, the Hydro One customers pay more for their electricity.

Earlier this fall, West Carleton councillor Eli El-Chantiry called the process “a complicated exercise”.

“Further complicated by changes to Hydro One’s governance model (the privatization of a portion of Hydro One) as well as the regulatory model within which the industry operates,” he said.


Councillor El-Chantiry provides update on Hydro One customer transfer

From West Carleton Councillor Eli El-Chantiry’s email newsletter:

This past June I updated residents with some favourable news regarding having 45,000 Hydro One customers transferred to Hydro Ottawa.

At that time, Jim Durrell (Hydro Ottawa Board Chair) addressed Ottawa City Council and noted he was hopeful to have a resolution of some kind by September 2015 to this longstanding issue.

As it’s now October and we haven’t received further updates, I connected with Hydro Ottawa to find out the latest on negotiations. Bryce Conrad, President and CEO of Hydro Ottawa, noted to me last week that both parties have had a number of positive meetings since June and both sides are engaged in good faith. At this point both parties have exchanged and are reviewing detailed financials underpinning any potential transaction.

This is a very complicated exercise – further complicated by changes to Hydro One’s governance model (the provincial government has made clear it plans to privatize a portion of Hydro One through an IPO process) as well as the regulatory model within which the industry operates. Discussions are expected to continue, and both parties will keep their respective shareholders fully briefed and informed as to the process and deliberations.

Mr. Conrad acknowledges that that process may seem like its taking longer than it should, but he reiterates that for a deal to happen, all parties need to be satisfied that it’s in the best interest of their shareholders and customers. I will continue to stay on top of this issue and will update residents as I know more.


Friday night power outage caused by loss of supply from provincial grid


A widespread west end power outage that briefly left 29,705 customers in the dark on Friday night was caused by a loss of supply from the provincial grid, according to Hydro Ottawa

“On July 31 at 11:18 p.m. Hydro Ottawa reported a power outage in the west end, affecting 29,705 customers in portions of Richmond, Barrhaven, Kanata and Stittsville. The power outage was restored for the vast majority after 5 minutes, with the remaining 8,625 customers restored by 11:42 p.m.,” wrote Hydro Ottawa spokesperson Rebecca Hickey in an email to StittsvilleCentral.ca.

“This power outage was caused by a loss of supply from the provincial grid. It is suspected that weather caused the Hydro One circuit to trip.”


Planned power outage on Tuesday morning in Fringewood area

(via Hydro Ottawa)

On Tuesday, July 28, Hydro Ottawa will be in the Fringewood area neighbourhood to perform planned maintenance work. This work will maintain the reliability of the electrical distribution system.

In order to undertake this work safely, a planned power interruption will be required. The planned interruption will take place on Tuesday, July 28 from to 9am to 12pm.

Our qualified staff and contractors will conduct this work safely and efficiently, ensuring that any inconvenience is minimal.

In case of inclement weather, the tentative date to reschedule this work will be July 29, 2015 between the same hours.

Affected streets: Fringewood Drive, Cloverloft Court, Cripple Creek Crescent, Lazy Nol Court


VIDEO: Raising the hydro poles along Huntmar

“On my way to work yesterday, I noticed that Hydro One was in the process of erecting the replacement wood hydro poles along Huntmar,” says videographer Hien Hoang.

“I quickly pulled over and asked the crew chief if it would be ok if I captured some video of what’s involved in their task… and he agreed.” Continue reading


Weekend outage in Munster due to a ‘perfect storm’, says Hydro Ottawa

EDITOR’S NOTE: On Saturday, some residents in the Munster/Ashton area of Rideau Goulbourn were left without power for hours.  We asked Hydro Ottawa about why power went out and why here have been so many outages in the area.  Here’s the response from Morgan Barnes, a communications officer with Hydro Ottawa.

While our crews were prepping for a planned outage (scheduled for the evening of Saturday, March 21), our system was in an abnormal state, with customers transferred to a supply from Hydro One. That supply failed when Hydro One experienced a pole fire in nearby Carleton Place – resulting in a loss of supply (and our customers losing power). In an effort to restore our customers, we attempted to transfer customers back to our system, but that failed – causing one of our circuits to lose power. As a result, the planned work scheduled for March 21 could not go forward as we now had an unexpected outage to deal with.

We are currently evaluating if we will be rescheduling to the already communicated rain date of March 27. We understand that residents have had to deal with reliability issues of late and we want to be sensitive to their frustration and the need to do the work in order to prevent happenings such as this from occurring in the future. This past weekend was the perfect storm of a system made vulnerable due to an already planned outage and an unexpected loss of supply from Hydro One as a result of a pole fire. Restoration efforts were diminished, in part, due to the extreme high and low temperatures on Saturday that turned rain to ice.

We are actively working to bring the reliability in the area to the high standards other customers enjoy. Our crews are continuing their work in the region, including scanning for equipment that needs to be changed.


LETTER: Residents need better communication from Hydro Ottawa

Crews repair a hydro pole in Carleton Place on Saturday, March 21.  Hydro Ottawa says a supply outage at the Beckwith Station caused a widespread outage in Rideau-Goulbourn. Photo by Pam Wilcox.
Crews repair a hydro pole in Carleton Place on Saturday, March 21. Hydro Ottawa says a supply outage at the Beckwith Station caused a widespread outage in Rideau-Goulbourn. Photo by Pam Wilcox.

Re: Power outage in Munster/Ashton area due to supply issues from Hydro One

I understand estimated repair times but the lack of communication about what is happening and what’s being done to improve things from Hydro is sorely lacking. We hear from each other on Facebook more than we get from any direct Hydro source. Part of customer service is providing service number one, the second part is communicating when you fail in number one.

Looking at posts from yesterday and today there was a woman who had to cancel scheduled appointments with clients because she couldn’t meet them at her home. Homes and the children in them are cold. I can’t imagine what older folks in town are going through and just hope they got out of town or had people looking in on them.

I have a son with special needs who has been a nervous wreck since last weekend’s outage,  watching the trees constantly to see if it’s windy and then worrying about the power going out. After yesterday he’s a mess. He spent the day pacing the house and couldn’t sleep. It will take him weeks to feel safe in his own home again, and that’s only if nothing happens during those weeks.

As someone who does laundry weekends to take advantage of lower rate times on power, now I’ll be working at that into Monday, paying more because of the weekend’s outages. Who pays for that? Me. I also work from home so Friday had to make plans around the scheduled power outage and now tomorrow will have to do the same. Who loses work time?  Me.

What I’ll also be doing Monday is investigating generators, which I can’t afford but that I can’t afford not to look at if only to give my son peace of mind and to provide him the security and safety Hydro can’t.

Heather Seftel-Kirk, Munster


Power outage in Munster/Ashton area due to supply issues from Hydro One

Update 9:20pm:

Hydro Ottawa is experiencing a power outage in the Munster Village, Aston Village and surrounding s. area.
The cause of the outage is: Currently under investigation.
Hydro Ottawa crews are: Performing emergency switching to restore service to all possible affected customers.
The estimated time of restoration is: 2015-03-21 10:00 pm.
441 customers are affected.

Hydro Ottawa's outage map as of 7:55pm
Hydro Ottawa’s outage map as of 7:55pm

Power is out on a frigid Saturday night for over 1,200 customers southwest of Stittsville including Munster, Ashton and surrounding areas. Hydro Ottawa tells StittsvilleCentral.ca that the outage is due to Hydro One’s supply outage at the Beckwith Station. A pole fire in that area has left nearly 6,000 people in Carleton Place without power as well.

Some residents in Rideau-Goulbourn have been without power since around 10:00am this morning. Continue reading


Saturday’s power outage may have been caused by road salt

UPDATE: Here’s a statement from Rebecca Hickey in Hydro Ottawa’s media an public affairs department:

The outage on Saturday March 14th affecting Stittsville, Kanata, Richmond and Munster was caused by a Hydro One pole that caught fire. The pole, located along Highway 417 near Huntmar, is the main source of electricity from Hydro One’s provincial high-voltage transmission grid to the local grid managed by Hydro Ottawa.

Pole fires can take place, particularly in late winter, when salt spray from passing cars builds up on the electrical infrastructure. This build up, paired with moisture in the air, can allow the electricity to travel through the insulator and energize the wooden pole, causing it to catch fire.

Continue reading