I understand estimated repair times but the lack of communication about what is happening and what’s being done to improve things from Hydro is sorely lacking. We hear from each other on Facebook more than we get from any direct Hydro source. Part of customer service is providing service number one, the second part is communicating when you fail in number one.
Looking at posts from yesterday and today there was a woman who had to cancel scheduled appointments with clients because she couldn’t meet them at her home. Homes and the children in them are cold. I can’t imagine what older folks in town are going through and just hope they got out of town or had people looking in on them.
I have a son with special needs who has been a nervous wreck since last weekend’s outage, watching the trees constantly to see if it’s windy and then worrying about the power going out. After yesterday he’s a mess. He spent the day pacing the house and couldn’t sleep. It will take him weeks to feel safe in his own home again, and that’s only if nothing happens during those weeks.
As someone who does laundry weekends to take advantage of lower rate times on power, now I’ll be working at that into Monday, paying more because of the weekend’s outages. Who pays for that? Me. I also work from home so Friday had to make plans around the scheduled power outage and now tomorrow will have to do the same. Who loses work time? Me.
What I’ll also be doing Monday is investigating generators, which I can’t afford but that I can’t afford not to look at if only to give my son peace of mind and to provide him the security and safety Hydro can’t.
Heather Seftel-Kirk, Munster
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