Ottawa Police Service warn of ‘Service Canada’ phone scam

The Ottawa Police Organized Fraud Unit is warning the community about a recent phone scam that is being reported in Ottawa and across the country.

The fraudulent phone calls are coming to both cell phone and land lines and may display the phone number of a legitimate government agency. The recorded message when the phone is answered claims that it is ‘Service Canada’ calling and that there has been a crime committed with ‘your social insurance number (SIN) and to press “1” to avoid prosecution’.

Police are urging Ottawa residents to NOT press 1 and simply hang up. People continuing with the call have been directed to purchase gift cards or bitcoins in order to avoid prosecution. Those taken in by these calls have been defrauded in amounts ranging from $3000 to $15,000.

With regards to this and similar fraudulent calls, police advise that:

  • No government agency will demand or accept payment in Bitcoin or gift cards;
  • Never give out personal or banking information over the telephone unless you are absolutely sure of who you are giving it to (do not release your PIN to anyone);
  • Do not rely on your phone’s call display option to validate who you are actually speaking with – fraudsters can spoof phone numbers.

With regards to this specific false “Service Canada” call, police would also like to advise that these are robocalls and the caller does not have any of your personal information. They will only know your SIN if you provide it to them. More information is available with Service Canada at

For more information on this and other frauds, please follow @FraudOttawa or visit the Ottawa Police website


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