(The City of Ottawa issued this notice to all city residents last week. There were 120 residences within Stittsville Ward who’ve received a letter about the issue. “These are properties to which notices were issued based upon historical records and do not necessarily correlate to where services have in fact frozen this winter,” says Dixon Weir, General Manager of Environmental Services.)
If your water service freezes on your property (between the property line shut-off valve and your house or business) the City will attempt to thaw your service. The City is responding to reports of frozen services within hours of the initial call. These visits are to help triage and trouble-shoot the situation. However, if the service is frozen, the time to thaw may be between 3 and 5 days.