Holiday hours and new fees for Ottawa Police Service

With the Holiday Season upon us, Ottawa Police Service announce a change of service hours over the holidays – from December 24, 2020 to January 1, 2021 – with Front Desk Services at the police stations located at 211 Huntmar Drive (Kanata), 3343 St-Joseph Boulevard (Orleans) and 474 Elgin Street (Ottawa).

Thursday, December 24, 20208 a.m. to 4 p.m.
Friday, December 25, 20208 a.m. to 6 p.m. (Elgin Station Only*)
Monday, December 28, 20208 a.m. to 6 p.m. (all stations)
Thursday, December 31, 20208 a.m. to 4 p.m.
January 1, 20218 a.m. to 6 p.m. (Elgin Station Only*)
* Please note: on December 25 and January 1, only our Elgin Street location will be open.

Due to the ongoing COVID-19 pandemic, there are a number of changes to processes and services:

  • If you need to make a collision report, please call 613-236-1222 and follow the prompts. If the collision involves injuries, please dial 911 immediately.
  • Our Queensview location is still not accepting walk-ins. If you require a copy of a police report or information concerning an FOI request, please email
  • If you require a record check, please use our online system at, which is available 24/7. 
  • If we require you to come in to verify information for your record check, you will be emailed with an appointment time.

Effective January 1, 2021, it will cost $66 to obtain a criminal records check, criminal records and judicial matters check, and a vulnerable sector check.  Adoption application fees will cost $108, and volunteer checks will increase slightly to $20.40. 

Please note that while Ottawa remains under Orange or higher COVID-19 levels, as determined by the province, volunteer fees will be waived

Rates for police reports have also risen slightly, with motor vehicle reports costing $200.88, collision reconstruction reports $2,245, general occurrence reports $58, fingerprinting $50, and a pardon application $66, not including HST. FOI requests will remain $5 per request. To learn more about all the rates associated with different reportsplease visit the Police Report web page on our website

The Ottawa Police Service wish you and yours a safe, healthy and happy holiday season.


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